A while back they demanded I send them proof of the £15 cheque I'd claimed I'd sent them. I wrote back telling them that their continued inefficiency wasn't doing them any favours - it was a £5 cheque, as I'd already told them (oh for fsake, use your bloody hand! - a comment directed at the bloke next to me in the library who is in the middle of a sneezing fit), maybe they were looking for the wrong thing. Anyway, I sent them a copy of the front and back of the cheque along with a rather detailed account of why I think they are a bunch lying, thieving etc as previously described. I didn't mince my words. I addressed the letter to the chief executive officer. I asked for an explanation as to why they employ lying, thieving etc as previously described and why they appear not to give a flying one for anything except making money.
Yesterday I received an envelope containing a cheque for £5 and a slip bearing the words "with thanks". There was no letter and hence no explanation. What's more, the lying, cheating thieving bastards had not even affixed a stamp to the envelope.
The fat lady is still in her dressing room.
By the way, just for the benefit of the search engines, that's Equita. Of Nottingham. Get that? Equita.